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CHASS College Computing


CHASS College Computing

CHASS College Computing: Working Together as a Team

CHASS College Computing, better known as C3, promotes excellence in teaching, research and administration through enhancing the college's information technology capability.

C3 features a technically-skilled and developmentally-oriented team for academic computing and information technology. We provide technology support services to the college and serve as a resource center for instructional, research and administrative technologies. We are also available to answer questions, provide insight and information and assist faculty and staff in applying information technology.

Got a question?  Need some help?
We have a variety of resources to help you. Contact chassit@ucr.edu.

Instructional Technology: Tools to Improve Education

Instructional Technology serves as a powerful tool designed to assist and enhance the educational process for both faculty and students. These technologies are revolutionizing the curriculum for classroom teaching as well as self-learning.

To learn more about the instructional technology resources available at UC Riverside, select a link below.

  • Arts/Multimedia Laboratory The Arts/Multimedia Laboratory provides access to high-quality hardware, software and support for faculty and students working with sound, image, moving image data and film script writing. Located in Arts Building 311, it features 18 workstations. For more information or support, contact Mark Nicolay via e-mail, or at 2-3555.
  • Basic Statistics for Social Sciences Digital Textbook The Basic Statistics for Social Sciences Digital Textbook was jointly developed by Professor of Sociology Robert Hanneman and CHASS for the Sociology 110B course. It is the first utilization of digital and multimedia technology for instructional purposes and features text, audio and video demonstrations. It is free to eligible users with internet access, or can be purchased at a nominal cost from the UCR Campus Store.
  • Chinese the Easy Way - Language Online Learning Tool The Chinese the Easy Way Language Online Learning Tool is an advanced way to distribute the critical audio practice component to beginning or first-year level Chinese students. The site allows digital audio files to replace analog media such as tapes, and provides round-the-clock availability to students through the internet.
  • Exchange E-mailUC Riverside’s Exchange e-mail system allows for access to your UCR e-mail from any internet connection in the world.
  • Foreign Languages Computing Lab The Foreign Languages Computing Lab is located in HMNSS 1614 and operated by the Comparative Literature and Foreign Languages Department. It is available for open student access Monday through Friday from 12 noon to 2 p.m. Other hours are reserved for language instruction and testing.
  • iClassroom Also known as Smart Classrooms, UC Riverside features 70 general assignment iClassrooms that feature a broad range of presentation equipment, including DVD and SVHS players, high-resolution LCD projectors and internet access. Larger lecture halls include wireless microphone systems, computers, and audience response receivers. A map containing a list of campus smart classrooms is available.
  • iGrade iGrade is the university’s web-based grade submission system. Faculty may submit grades directly into the campus Student Information System. Other tools include the ability to view class rosters on the web, perform online edit checks.
  • iLearn/Blackboard Blackboard/iLearn is a comprehensive course management system for web-based, on-line academic classes. The iLearn Web site is hosted by UCR Computing and Communications and has resources, training, tutorials and FAQ’s.
  • iShare iShare is a Web-based, file storage and sharing system available to all faculty at UCR.
  • iTeach Promoting the university’s dedication to innovative pedagogy and enhanced student engagement, the iTeach Web site provides instructional tools, techniques, and services to faculty and instructors at UCR. The site contains information about resources, including the Hyperstruction Studio, flex classrooms, and Clickers technology.
  • Multimedia Technologies The Multimedia Technologies Group delivers, installs and retrieves multimedia equipment throughout the campus. Equipment is available to departments and registered campus organizations. Technicians deliver, set-up and provide instruction about the operation of equipment, and then retrieve the equipment at the close of the event. Technical assistance is available on a recharge (fee) basis.
  • Psychology Instruction Labs The Psychology Instruction Labs are a pair of computing labs dedicated to the Department of Psychology for both undergraduate and graduate instruction. The labs equipped with various software that are required for psychology courses.
  • R'Space The R'Space portal contains personalized and customized content, including commonly used tools and resources at user’s fingertips.
  • Smart Classrooms The Smart Classrooms site makes it easy to find available smart classroom space.
  • Statistical Consulting Collaboratory Located in Sproul Hall, the Statistical Consulting Collaboratory is a fee-based consulting service that aids academic research, private businesses and individuals and serves as a training center for graduate students.
  • Student Computing Services UCR features six public computer labs that are open approximately 285 hours during the week. These labs can be reserved by faculty for classes.
  • UCR Wireless Network The UC Riverside Wireless Network allows faculty, staff and students access to the internet from virtually anywhere on campus. With nearly 500 wireless access points, it is easy to escape the confines of an office and still have internet access.
  • Web Hosting Faculty members at UC Riverside can request web hosting services for research and instructional pages. Pages are hosted by UCR Computing and Communications.

Research Technology: Staying on the Cutting Edge

UC Riverside prides itself on fusing teaching and research excellence. Research Technology is an integral component of the research university commitment to the creation and transmission of knowledge at the highest level, and to the translation of that knowledge for the public good.

We provide programs and services to assist students and faculty with their research needs. Listed are resources and facilities, leading the college’s research experience.

  • Geographical Information Systems (GIS) The Geographical Information Systems is a database and mapping application that allows researchers to examine and analyze information spatially. The campus supports ESRI’s ARC software system, which is available at low cost to campus users. The GIS Web site features information about GIS systems provided by Computing and Communications, low cost training from UCR University Extension and free or low cost data sets and maps that can be helpful teaching tools.
  • Statistical Consulting Collaboratory Located in Sproul Hall, the Statistical Consulting Collaboratory is a fee-based consulting service that aids academic research, private businesses and individuals and serves as a training center for graduate students.

Administrative Technology: Helping People Get the Job Done

Administrative technology refers to the infrastructure and tools that allow CHASS staff to work effectively and efficiently. The e-business technology provides services that allow administrators to lead, faculty to excel at teaching and students to maximize their educational opportunities.

To learn more about the administrative technology resources available at UC Riverside, select a link below.

  • Business Administration Application Workshop Enrollment and Administration Utilizing the CHASS Conference Registration Support program developed by C3, this allows students to enroll in and administrators to oversee the Business Administration Application Workshop.
  • CHASS Connect Enrollment System Utilizing the CHASS Conference Registration Support program developed by C3, this allows students to enroll in the CHASS Connect program.
  • CHASS IntranetThe CHASS intranet provides a single entry access to all web based applications developed by C3. The network can be accessed from all over the world, but is limited to CHASS administrative personnel Conference Registration Support Developed by C3, this Web-based database program allows visitors to register for conference events. The program ha supported several conference registrations with successful results, and the model has been applied to CHASS Connect enrollment and pre-Business orientation registration
  • Contract and Proposal Tracking The system enables units and the Office of the Vice Chancellor for Research to share information about the status of transactions and to make relevant documents such as contracts, guidelines, tracking and transaction information available,
  • Department/Center/Program Web pages Maximizing technical efficiency by using a common Web server, standardized file structures, page templates and a staff of carefully selected and trained student interns, C3 works to enhance and support the Web presence of departments, centers and programs within CHASS.
  • Event Calendaring The College calendar is integrated into the University’s event calendar system, The Calendar helps to publicize activities, conference and events for more than 20 departments, centers and programs.
  • File Servers and Business Information Organization File Servers and Business Information Organization ensures that the data used for administrative work are secure from hacking and intrusion are backed up on a regular basis, and abide by legislation requiring strong safeguards on personal information. Information is located on fast central file servers in the Computing and Communications secure machine room.
  • Graduate Program Recruiting Support Utilizing proven ideas of Customer Relations Management, Graduate Program Recruiting Support helps the College increase the numbers and qualifications of graduate students by providing an ideal first point of contact with potential students. This database-driven system allows departments and the college to share data about prospective students, review status of their applications and provide information to support faculty recruiting efforts, processes of admission and financial aid admissions.
  • Graduation Exit Online Survey Administration The Graduation Exit Online Survey Administration program simplifies the process of student exit surveys for students graduating from a department within CHASS.
  • Online Application for Graduation Students within the college and CHASS Student Academic Affairs Office staff and departments interact with the Online Application for Graduation program through a common Web browser. Certain manual processes have been automated through the system.
  • Scheduling Support Scheduling Support was created by C3 for the Department of Comparative Literature and Foreign Languages to allow students to register online for exams and classes with limited seating, such as foreign language placement exams. The program has been successful in reducing paperwork and hassle for department staff.
  • Student Advising Appointment System The system allows the College’s students to make appointments with their academic advisors online.
  • Social Sciences Certificate Administration System The Social Sciences Certificate Administration System allows department administrators to oversee the status of students in the subject matter preparation program.
  • Staff Computer Replacement and Standardization The Staff Computer Replacement and Standardization program works to aid staff and departments in properly upgrading their computers. Departments work with faculty to prioritize needs and order replacement equipment and ensure that basic standards for hardware and software are observed.
  • Facility Online Reservation and Management System The Facility Online Reservation and Management System simplifies the task of managing facility reservation requests. It allows administrators to manage facilities and related supports, while simplifying the process of reserving a room. The system removes the paperwork and bookkeeping while retaining communications between facility administrators and requestors for tracing purposes.
  • Faculty Office Hours Online Appointment System
  • Research Opportunities Management System
  • Online Timesheet System

UC Riverside’s Computing and Communications (C&C) provides information technology and communications services to the whole campus. Whether it is learning to minimize spam, communications management, or the application of new technologies, C&C can help. Select a link below to learn more about the services offered by C&C.

  • Faculty Computing and Communications Services C&C enhances the quality and quantity of research, instruction and service provided by the University. Information on a variety of subjects is available on the C&C Faculty Services site.
  • Staff Computing and Communication Services C&C manages a variety of services that help staff members do their jobs quickly and efficiently. They provide a multitude of services, including voice and data communications services, desktop computer services, multimedia technologies support and graphic and Web development. Information on these services is available through the Staff Computing and Communication Services site.
  • Student Computing and Communication Services The services offered by C&C expand and enrich the educational opportunities for UCR students. From the iLearn learning management system to the on-campus wireless network, C&C is a great resource for students. Learn more at the Student Computing and Communication Services site.
  • UCR Enterprise Access Request System The Enterprise Access Control System allows for single sign-on for a variety of programs that faculty and staff use to conduct campus business. Access to the system is granted by System Access Administrators (SAA). Learn more at the UCR Enterprise System Access Request site.
  • UCR C&C Policies and Guidelines Computing and Communications has assembled a set of policies and guidelines to help faculty, staff and students properly utilize and understand University technological resources. The information is available on the Policies and Guidelines page.
  1. Faculty and Staff Electronic Communication Policy Guidelines
  2. Electronic Communication Policy Overview and Implementation at UCR
  3. Electronic Accessibility Standard and Best Practices

  4. UC Electronic Communication Policy
  5. UCR Policy for Access to University Information Systems
  6. UC Electronic Information Security Policy IS-3
  7. UCR Procedures, Practices, and Guidelines relating to U.C. Electronic Information Security Policy IS-3
  8. UC Policy on Notification of Security Breaches Involving Personal Information
  9. UCR Implementation on Notification of Security Breaches Involving Personal Information
  10. Incident Response Process for Security Breaches Involving Personal Information
  11. Guidelines for Purchasing Computer Hardware, Software, Peripherals, and Mobile Communication Devices
  12. Information Systems - Access for Affiliates and Eligible Students
  13. UCR Guidelines and Procedures for Electronic Mail Policy
  14. IS-2 Inventory, Classification, and Release of University Electronic Information
  15. IS-11 Identity and Access Management
  16. IS-12 Continuity Planning and Disaster Recovery
  17. RMP-4, Vital Records Protection
  18. RMP-7, Privacy of and Access to Information Responsibilities
  19. Insurance Programs for Information Technology Systems
  20. CHASS Administrative Officials for Security Breaches Involving Personal Information:
    Administrative Official
    Nathaniel Jones III, Ph.D., MBA
    Assistant Dean & CFAO
    College of Humanities, Arts, & Social Sciences
    University of California at Riverside
    900 University Ave.
    Riverside, CA 92521
    951-827-5062 (Office)
    951-827-7975 (Fax)
    Data Proprietor
    James Lin
    Chief Technology Officer
    College of Humanities, Arts, & Social Sciences
    University of California at Riverside
    900 University Ave.
    Riverside, CA 92521
    951-827-5031 (Office)
    951-827-7975 (Fax)

What We Do

The Web Development Team within the C3 provides oversight of CHASS academic and administrative websites online presence. Our primary goal is to make all CHASS websites that help our visitors get the information they are looking for easily and quickly, while promoting about CHASS at the same time. C3 Web Development Team can build complete website from scratch by working with the content creators in the website stakeholder who will have final say the choice of hosting method and over all content as well as the final look of the website for either type of website hosting environment.

The Responsibilities of C3 Web Development Team include:

  1. C3 Web Development Team provides oversight of websites design, development, and maintenance for academic departments, academic programs, and administrative units.
  2. In concert with UCR Office of Strategic Communications which provides oversight of UCR’s online presence and campus Web style guidelines, C3 Web Development Team provides websites design and maintenance services at no cost for CHASS academic departments, academic programs, and administrative unit websites.
  3. C3 provides website technical maintenance supports to academic departments, academic programs, and administrative units. However, it is the website stakeholder’s responsibility to appoint a Point of Contact Person (PCP) who is responsible for monitoring, coordinating, collecting, creating and maintaining up-to-date website contents. The PCP forwards the new updates to C3 Web Development Team via chassit@ucr.edu and shall allow two working days for C3 to complete the website technical maintenance.
  4. Support for non-academic (e.g. research centers, research projects, and public services websites etc.) and faculty personal websites will incur a fee based on scope of works and will require an FAU to recharge.

Some Frequently Asked Questions

Can C3 help me build my personal, research project, lab, or department website?
Yes, C3 can help you build your website depending on the type, scope and purpose of the website (non-academic may incur fee for services). However, C3 is only responsible for website technical maintenance of academic department, academic program, and administrative unit websites. It is the website stakeholder’s responsibility to appoint a PCP who is responsible for monitoring, coordinating, collecting, creating and maintaining up-to-date website contents. The PCP forwards the new updates to C3 Web Development Team via email chassit@ucr.edu and shall allow two working days for C3 to complete the website technical maintenance.

If I want to set up a new website, whom should I contact?
Please contact james.lin@ucr.edu and set up a meeting to discuss the scope of the web site as well as guidelines and support.

What options do I have for web hosting?
There are two choices for hosting academic, administrative, research, and public services websites on UCR servers. C3 Web Development Team will help website stakeholder to identify the best fit from the two choices below and request for web hosting on campus server via http://cms.ucr.edu/request/siterequest.html:

  1. OmniUpdate Content Management System (CMS)
  2. Linux-base Apache web server.

Faculty can request personal website to be hosted on campus server faculty.ucr.edu by contacting Computing and Communication, Terri McDonald, (951) 827-6468, terri.mcdonald@ucr.edu.

What are my options in term of building a website?
You can build your site using the UCR CMS which can be requested along with site hosting. You can read more about the benefits of the CMS here http://cms.ucr.edu. You can also build your site using an HTML editor like Dreamweaver. This option gives you more flexibility in term of site design and layout. However, you need to purchase the Dreamweaver software to maintain your site. The third option is using WordPress. We recommend that you also request MySQL database along with site hosting if CMS hosting is not selected. If we're helping you build your site, you need to provide us the server login information as well as database credentials once you receive them. Whether you choose to use an HTML editor or WordPress, you need to follow UCR policies and guidelines http://webmaster.ucr.edu/policy.php.

C3 is helping me build a new website, what are the things that I need to prepare to get it started?
After you submitted your website hosting request, you should put together website navigation menu (for example, a typical website has HOME, ABOUT, CONTACT, etc.). You then prepare the content in a Word document and separate each section content base on the links of your navigation menu. We recommend that you surf the Internet and take a few sample sites with you to the meeting when we discuss your layout requirements.

What are the critical components for an academic department and program website?
A typical good academic department and program website in a Research 1 university should include the following:

  1. About the department/program
  2. Academic programs (graduate and/or undergraduate)
  3. People (faculty, graduate student (if any), staff)
  4. Courses
  5. Contact
  6. Specializations (options)

How does a PCP submit web update request to C3?
Please send all web update requests to chassit@ucr.edu allowing two working days for completion. We recommend that PCP sends the update content in a Word document and make sure to include the URL of the page which needs to be updated. If PCP needs to update or add a photo, don't embed the photo inside the Word document. Please send the photo separately in its original size.

How long does it take to have the website changes made?
Please allow two working days for C3 Web Development Team to complete a website update request. The timeframe is especially important for time sensitive update request.

How does faculty construct and maintain personal website on campus server?
If a faculty member made the decision to create personal website to be hosted on campus server faculty.ucr.edu or other server on ucr.edu domain, it is that faculty member’s responsibility to create and maintain his/her personal website. C3 can provide website design services to faculty for personal website that will incur a fee based on scope of works and will require an FAU to recharge. C3 does not support individual faculty website design and maintenance that will be hosted on non-ucr.edu domain.

How do faculty request to update faculty profile on campus facultydirectory.ucr.edu?
Each UCR academic employee has a default web page on facultydirectory.ucr.edu provided by Vice Provost Office for Academic Personnel and is maintained by academic personnel staff /FAO/MSO of each department. C3 is not authorized to access to this system to maintain faculty’s profile web page.

Who can submit a request to update the department web page or my own?
Please consult your department PCP (i.e. contact your chair/MSO/FAO if you don’t know) about department web page updates. C3 does not maintain individual website unless a service fee is charged. In this case, please send update contents on Word alone with URL of the pages to chassit@ucr.edu.  Images should be sent separately from Word file.

Who do I contact in my department with suggestions about my own or my department web page?
Please consult your department’s PCP (i.e. contact your chair/MSO/FAO if you don’t know).

How do I talk to College IT in person about design and updates?

  1. If you are seeking to develop a new website, please contact james.lin@ucr.edu and set up a meeting to discuss the scope of the website as well as guidelines and support.
  2. If you are seeking to update your own webpage on academic department website and not satisfied with the answer after talking to your department PCP, please send request to chassit@ucr.edu to schedule a meeting in person.

If a department wants to hire another vendor to design a website, what does department need to know?
If an academic or administrative website stakeholder is somewhat web-savvy or wants to seek another vendor to design website, C3 can help the stakeholder to ensure the compliance with UCR campus web style guidelines. It is website stakeholder’s responsibility to complete and continuously maintain the website. The website stakeholder shall acknowledge that only UCR members with UCR NetID are allow to access campus web server to perform website maintenance. C3 Web Development Team will not maintain this type of website and requesting C3 Web Development Team to take over the technical maintenance of the website will incur a fee which will require an FAU to recharge.

If a department wants to hire another vendor to design artwork for website, what does department need to know?
If an academic or administrative website stakeholder wants to hire another vendor to design artwork but not the website, please contact College Webmaster Kelvin Mac kelvin.mac@ucr.edu to collaborate with the vendor to ensure the comparability and compliance. 

Feedback, Comments, or Suggestions 

If the FAQ does not answer your questions or you have feedback, comments or suggestions on the FAQ then please email us at chassit@ucr.edu.

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Riverside, CA 92521
Tel: (951) 827-1012

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